Connecting your WhatsApp number

Connecting happens through Meta embedded signup — a window served by Meta, inside our dashboard. We never see or handle your Facebook password.

What a Tech Provider connection means

Skanda AI Solutions is an approved Meta Tech Provider. In practice:

• The WhatsApp Business Account is yours, created under your own Meta Business portfolio
• The phone number is yours
• We are attached as your Tech Provider, which is what authorises us to send and receive on your behalf
• You can revoke that access from your own Meta Business Settings at any time
• If you leave, you keep the number, the account and the chat history

This is the important difference from resellers who put you on their shared number. You are never renting your own customer relationship.

Number requirements

Your number must:

• Not be active on WhatsApp or WhatsApp Business. If it is, delete that account first — and back up chats, because deleting removes them
• Be able to receive an SMS or a voice call for a one-time verification code
• Be a number you control long-term, since it becomes your customer-facing identity

Landlines are fine if they can take a voice call. Virtual numbers often fail Meta verification — use a real one.

Step by step

1. Open the connector

Dashboard → Connect → Connect WhatsApp. A Meta window opens.

2. Log in to Facebook

Use an account that is an admin of your business, or can create one.

3. Select or create your business portfolio

This is your Meta Business account. Enter your legal business name, address and website exactly as they appear on your registration — Meta cross-checks these, and a mismatch is the most common cause of a rejected verification.

4. Create the WhatsApp Business Account

Give it a name (internal, your own reference) and pick a display name — what customers will see at the top of the chat.

Display name rules:

• It must relate to your actual business name
• No promotional wording ("Best Deals Hyderabad" will be rejected)
• No URLs or phone numbers
• Meta reviews it; approval is usually quick

5. Add and verify your number

Enter the number, choose SMS or voice call, and enter the six-digit code.

6. Done

The window closes and the number is connected. The dashboard will show it as connected in Settings.

Migrating a number already on WhatsApp Business

Common if you already use the WhatsApp Business app.

1. Back up your chats first — the app's own backup. Migration does not carry history across.
2. In the WhatsApp Business app: Settings → Account → Delete my account.
3. Wait a few minutes.
4. Run the connector as above with the same number.

Once migrated, the number can no longer be used in the WhatsApp Business app. It runs entirely through the platform.

Quality rating and messaging limits

Meta assigns every number a quality rating and a messaging tier. New numbers start limited — typically 250 business-initiated conversations per day — and the limit rises automatically as you send consistently without being blocked or reported.

To protect your rating:

• Only message people who gave you their number
• Keep an obvious opt-out path and honour it immediately
• Do not blast identical marketing at cold lists
• Watch the failure counts on your broadcasts

Quality is visible in the dashboard. A number that falls to a low rating gets throttled, so it is worth protecting.

If verification fails

Symptom	Usual cause
Code never arrives	Number already has a WhatsApp account; delete it first
Business verification rejected	Business name or address does not match your registration documents
Display name rejected	Promotional wording, or no relation to the registered business name
Number rejected outright	Virtual or VoIP number Meta will not accept

If you get stuck, message us at karthik@skandaai.in — we deal with Meta verification regularly and can usually tell you the exact cause.