Documentation

Everything you need to run Skanda AI WhatsApp Platform — from connecting your first number to wiring the Developer API into your own systems. If something here does not cover your case, we will build it.

Open the dashboard →Start with the quickstart

Getting started

Introduction

What the Skanda AI WhatsApp Platform is, what it does, who it is for, and what it costs. A Meta-approved WhatsApp Business platform for Indian businesses — fully customisable and affordably priced.

Quickstart

Get a live AI agent on your own WhatsApp number. Step-by-step: create your account, connect WhatsApp, train the AI, test it, and go live — usually within two to three weeks including Meta approval.

Connecting your WhatsApp number

How Meta embedded signup works, what a Tech Provider connection means, number requirements, verification, display name approval and migrating an existing WhatsApp Business number.

Using the platform

The AI agent

Configure your WhatsApp AI agent: persona, knowledge base, business hours, language handling, guardrails and human handover. How to write a knowledge base the agent will not misuse.

Shared inbox

Run your whole team on one WhatsApp number. Live conversations, human takeover and release, AI Intel with sentiment and suggested replies, contact history and sending media.

Message templates

Create WhatsApp message templates, submit them for Meta approval, and use variables, media headers and buttons. Category rules, approval times, rejection reasons and the 24-hour window.

Broadcast campaigns

Send WhatsApp campaigns to thousands of customers with personalised variables, real delivery reporting reconciled from Meta, failure retries and reply tracking.

WhatsApp Flows (forms)

Build native in-chat forms for WhatsApp. Field types, publishing to Meta, letting the AI send the right form at the right moment, and where submissions land.

Analytics

Measure what your WhatsApp AI is actually doing — message volume, active conversations, human takeovers, top contacts, campaign performance and full conversation transcripts.

Developer API

API reference

Send WhatsApp messages from your own CRM, billing or e-commerce system. Authentication, the send endpoint, idempotency, per-send document attachments, status polling and every error code.

Customisation

Customisation & custom modules

The platform is the starting point, not the ceiling. How we build client-specific WhatsApp workflows — approval loops, booking logic, scheduled jobs, CRM integrations — and what they cost.