Our own multi-tenant WhatsApp Tech Provider platform
A Meta-approved WhatsApp Tech Provider platform we built and run ourselves: clients connect their own WhatsApp Business Account through embedded signup and get AI replies, a shared inbox, broadcasts and analytics on their own number.
Client: Skanda AI Solutions · Status: live
The challenge
Every WhatsApp AI engagement was otherwise a bespoke integration. Onboarding a client meant wiring their WhatsApp Business Account by hand, and nothing was reusable between clients.
What we built
We became an approved Meta Tech Provider and built the platform underneath our WhatsApp work. A business connects its own WhatsApp Business Account through Meta embedded signup; from there it gets AI auto-replies, a live shared inbox with human takeover, template management, broadcast campaigns and analytics — with per-client extensions layered on top for bespoke flows like the dental appointment loop.
Engineering highlights
- Multi-tenant by design: one backend serves many businesses, each routed by the phone number ID Meta sends on every webhook.
- Client-scoped access tokens encrypted at rest, never stored in plaintext.
- Human takeover — an operator can take a conversation and the AI stands down until released.
- Per-client extension modules so bespoke flows ship without forking the platform.
- Webhook signatures verified against the raw request body, so a forged payload cannot make a client’s number send messages.
- Broadcast delivery, read and failure counts reconciled from Meta status webhooks rather than assumed.
Technology
Services used
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