Conversation Analytics
Every call and chat turned into a structured record — intent, sentiment, outcome and next action — so conversations become reportable data.
2–4 weeks alongside a conversational deployment
Conversations are the richest data most businesses collect and the least used. We run an extraction pass over each finished conversation that produces a fixed schema — what was asked for, how the customer felt, what was agreed, whether it converted — with a strict rule that an undetermined field comes back null rather than guessed.
What this solves
- No idea what customers actually ask for at scale
- Conversion measured by gut feel rather than data
- Quality assurance sampling a handful of calls
- Follow-ups depending on someone’s notes
What you get
- A per-conversation extraction schema designed around your operation
- Intent, sentiment, outcome and follow-up flags on every conversation
- Dashboard reporting across volume, outcomes and trends
- Webhook or CRM delivery of each structured record
- Full searchable transcripts
Technology
OpenAIClaudeFastAPIPostgreSQL
Where we've deployed it
Talk to the engineers who build it
Tell us the problem and we'll tell you whether conversation analytics is the right answer — and what it would take.