AI Collections & Receivables
Compliant AI calling for overdue payments — with a graded tone ladder, hard conduct guardrails, and structured outcomes on every call.
Collections calling is high-volume, repetitive and legally sensitive, which makes it a natural fit for AI and a dangerous one to do carelessly. We build agents with an explicit tone ladder from gentle reminder through to firm, conduct rules written into the system itself, and an extraction pass that records what actually happened on each call — distinguishing a genuine promise to pay from someone saying they will try.
What this solves
- Collections capacity capped by headcount
- Inconsistent and occasionally non-compliant agent conduct
- No reliable structured record of call outcomes
- Early-stage, low-value accounts never being called at all
What you get
- Outbound calling agent with a configurable tone ladder
- Conduct guardrails: no shaming, no false legal threats, no third-party disclosure
- Hardship and do-not-call handling built in
- Structured outcomes — promise to pay, dispute, partial, refusal, wrong number, callback
- Promise dates resolved from natural speech into real calendar dates
- Full transcripts and an audit trail for every call
Technology
Industries
Frequently asked
How do you keep AI collections calls compliant?
The rules are part of the system rather than a training slide. The agent may never raise its voice or shame the debtor, never claim a legal case or credit consequence that has not happened, and never discuss the debt with anyone other than the named person. If someone reports hardship or bereavement the collection script is dropped, and a request to stop calling is acknowledged and recorded rather than argued with.
Talk to the engineers who build it
Tell us the problem and we'll tell you whether ai collections & receivables is the right answer — and what it would take.